These Terms and Conditions govern your use of the juan 365 apk platform in the Philippines. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you have read, understood, and agreed to everything set out below. If you have questions about any section, visit our FAQ page or contact the support team before proceeding.
You must be at least 21 years of age to register and use the juan 365 apk platform. By creating an account, you confirm that you meet this age requirement and that you are physically located in the Philippines at the time of use. Only one account per person is permitted — duplicate accounts may be suspended without prior notice. You are responsible for providing accurate and up-to-date registration details, including your name, mobile number, and payment information. juan 365 apk reserves the right to request identity verification documents at any time to confirm eligibility. Accounts found to belong to ineligible users will be closed and any pending balances handled in accordance with applicable regulations. If you believe your account has been accessed without your authorisation, contact support immediately at [email protected].
All transactions on the platform are processed in Philippine pesos (PHP). Accepted deposit methods include GCash, Maya, and other local payment channels listed in your account dashboard. Minimum and maximum deposit amounts are displayed at the time of transaction and may vary by payment method. Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification checks. Processing times for withdrawals depend on your account tier — VIP members benefit from faster processing as described on the VIP page. The platform does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own charges. Any funds deposited must be used for entertainment purposes on the platform and may not be transferred to third parties.
All bets placed on the platform are subject to the specific rules of the relevant sport, market, or live casino game at the time of wagering. Bets are final once confirmed — cancellations are not permitted except in cases where a market is voided due to an event cancellation or technical error. In-play betting odds are updated in real time and the platform is not liable for bets placed on stale odds caused by connectivity issues on the player's side. For live casino games, the decisions of the dealer and the platform's game system are final. Any attempt to exploit technical errors, use automated betting tools, or engage in collusion will result in immediate account suspension and forfeiture of affected winnings. Disputes regarding settled bets must be raised within 72 hours of settlement by contacting support. The platform's decision on all disputes is final after review.
Any bonuses, free bets, or promotional offers made available on the platform are subject to specific terms that will be communicated at the time the offer is presented. Promotional offers are intended for personal use only and may not be transferred, sold, or combined with other offers unless explicitly stated. juan 365 apk reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice if there is evidence of abuse or if the promotion conditions are not being met in good faith. Wagering requirements, if applicable, must be completed before any bonus-derived winnings can be withdrawn — the specific requirements will be stated clearly in the offer details. Players who attempt to exploit promotional offers through multiple accounts, coordinated play, or other dishonest means will have their bonuses voided and their accounts reviewed. All promotional activity is monitored and the platform's determination on eligibility is final. If you have questions about a specific offer, check the FAQ page or contact support before opting in.
You are solely responsible for maintaining the confidentiality of your account login credentials, including your password and any one-time verification codes sent to your registered mobile number. juan 365 apk will never ask for your password via email, chat, or any other channel — any such request should be treated as fraudulent and reported immediately. If you suspect that your account has been accessed by an unauthorised party, you must notify the support team at [email protected] without delay so that protective measures can be applied. All activity carried out through your account while your credentials are active is considered your responsibility, including any bets placed or withdrawals requested. You must not share your account with any other person or allow a third party to operate it on your behalf. The platform uses industry-standard security measures to protect account data, as described in the Privacy Policy. Keeping your registered mobile number and email address current is essential for account recovery and security notifications.
juan 365 apk is committed to providing a safe and responsible entertainment environment for all players in the Philippines. The platform offers tools to help you manage your gaming activity, including the ability to set personal deposit limits and to request a temporary account suspension if needed. If you feel that your gaming habits are becoming a concern, we strongly encourage you to visit the Responsible Gaming page, which outlines the support resources available to players in the Philippines. Players who are identified as showing signs of problem gambling may be contacted by the support team and offered assistance. Self-exclusion options are available on request — contact [email protected] to initiate the process. The platform does not permit players who have self-excluded to re-register during the exclusion period. Gaming on this platform is intended purely as entertainment and should never be used as a means of generating income or resolving financial difficulties.
The platform reserves the right to suspend or permanently close any account that is found to be in breach of these Terms and Conditions, without prior notice in cases where immediate action is necessary to protect the integrity of the platform. Grounds for suspension include but are not limited to: providing false registration information, operating multiple accounts, using automated tools, engaging in fraudulent payment activity, or attempting to manipulate game outcomes. In the event of account closure due to a breach, any balance remaining in the account will be reviewed and handled in accordance with the nature of the breach and applicable regulations. Players who wish to close their own account voluntarily may do so by contacting support — any verified balance will be returned to the registered payment method after standard verification checks. Accounts that have been inactive for an extended period may be subject to dormancy procedures as communicated by the platform. If you believe your account has been suspended in error, you may appeal by contacting [email protected] with your account details and a description of the issue. All suspension decisions are reviewed by the platform's compliance team.
The platform is provided on an "as available" basis and juan 365 apk does not guarantee uninterrupted access at all times, particularly during scheduled maintenance or circumstances beyond the platform's reasonable control. The platform is not liable for any losses arising from connectivity issues, device failures, or interruptions to third-party payment services that affect your ability to place bets or access your account. In no event shall the platform's total liability to any player exceed the net deposits made by that player in the 30 days preceding the event giving rise to the claim. The platform is not responsible for any indirect, incidental, or consequential losses, including loss of anticipated winnings on bets that could not be placed due to a technical issue. Players are advised to ensure they have a stable internet connection before placing time-sensitive bets, particularly during live in-play markets. Nothing in these Terms and Conditions limits liability for fraud, gross negligence, or any other matter that cannot be excluded under Philippine law. For further clarification on any of these points, visit the FAQ page.
juan 365 apk may update these Terms and Conditions from time to time to reflect changes in platform features, applicable regulations, or operational requirements. When material changes are made, registered players will be notified via their registered mobile number or through a notice displayed upon login. The updated terms will take effect from the date indicated at the top of this page. Continued use of the platform after the effective date of any update constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure. It is your responsibility to review these terms periodically to stay informed of any updates. The most current version of these Terms and Conditions will always be available at this page.
Quick answers to what Filipino players ask most about the platform rules.
The minimum age to register and use the platform is 21 years old, in line with Philippine regulations governing online gaming and entertainment. Age verification may be requested at any point during your use of the platform, and accounts found to belong to underage users will be closed immediately. If you are unsure about eligibility requirements, the FAQ page has more detail on the registration process and what documents may be required.
No — only one account per person is permitted. Operating multiple accounts is a breach of these Terms and Conditions and may result in all associated accounts being suspended and any balances being reviewed. If you have accidentally created a duplicate account, contact [email protected] as soon as possible to resolve the situation before any automated detection triggers a suspension.
You can request voluntary account closure or self-exclusion at any time by contacting the support team at [email protected]. For self-exclusion, the platform will apply a restriction that prevents you from logging in or registering a new account during the exclusion period. Any verified balance in your account at the time of closure will be returned to your registered payment method after standard checks. More information on responsible gaming tools is available on the Responsible Gaming page.
When material changes are made to these Terms and Conditions, registered players will be notified via their registered mobile number or through a notice shown upon login. The updated terms take effect from the date shown at the top of this page. Continuing to use the platform after that date means you accept the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure. The latest version of these terms is always available on this page.
Now that you know the rules, create your free account and start exploring sports betting and live casino on the platform built for Filipino players. Registration takes just a few minutes and all transactions run in Philippine pesos.