Your privacy matters to us. This page explains exactly what personal data juan 365 apk collects from players in the Philippines, how we use it, and the rights you have over your own information. Reading this policy helps you stay informed and in control of your data every time you use our platform.
When you register and use the juan 365 apk platform, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, mobile number, email address, and payment details such as your GCash or Maya account information. We also collect technical data automatically when you access the platform, including your device type, operating system, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players in the Philippines. If you contact our support team, we may also retain records of that communication to helpus resolve your issue more efficiently and to improve our support processes over time. We do not collect any information beyond what is reasonably necessary for the purposes described in this policy.
The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We use your contact details to send you important account notifications, security alerts, and updates about platform features — we do not send unsolicited marketing messages without your consent. Session and device data is used to monitor for suspicious login attempts, protect your account from unauthorised access, and ensure the platform runs smoothly across all mobile devices. Age verification data is retained to confirm that all registered players meet the minimum age requirement of 21 years old as required under Philippine gaming regulations. We may also use aggregated, anonymised data to analyse platform usage trends and improve the overall product experience for players across the Philippines. At no point do we use your personal data to make automated decisions that would significantly affect your rights without human review. If you have questions about a specific use of your data, you can reach our support team at [email protected].
juan 365 apk does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the safety and integrity of the platform. In the event of a business restructuring or transfer of platform operations, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with any advertising networks or social media platforms for targeting purposes. Any sharing of data is always limited to what is strictly necessary and proportionate to the purpose.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are kept for the minimum period required by applicable financial and gaming regulations, after which they are securely deleted or anonymised. If you request account closure, we will begin the process of removing your personal data from our active systems within a reasonable timeframe, subject to any retention obligations that apply. Data held for fraud prevention, dispute resolution, or regulatory compliance may be retained for longer periods even after account closure, as permitted by law. Backup copies of data may persist in secure, encrypted storage for a limited additional period before being permanently purged. We regularly review our data retention schedules to ensure we are not holding information longer than necessary. If you would like to know how long a specific category of your data is retained, contact us at [email protected].
As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information in a readable format. You may also request corrections to any inaccurate or incomplete data we hold, and we will action such requests promptly after verifying your identity. You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we must fulfil. If you believe your data is being processed in a way that is unlawful or disproportionate, you have the right to object and to request that processing be restricted while your concern is reviewed. You may also withdraw any consent you have previously given for optional data processing activities at any time, without affecting the lawfulness of processing that took place before withdrawal. To exercise any of these rights, contact our support team at [email protected] with your account details and a clear description of your request. We aim to respond to all data rights requests within 30 days.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that is likely to affect your rights or freedoms, we will notify you and the relevant Philippine authorities as required by law, without undue delay. You also play an important role in keeping your account secure — never share your login credentials with anyone, and contact support immediately if you suspect unauthorised access. For more guidance on account security, visit our FAQ page.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations in the Philippines. When we make material changes, we will notify registered players via their registered mobile number or through a notice displayed upon login, and the updated effective date will be shown at the top of this page. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact support to arrange account closure. We encourage you to review this page periodically so you are always aware of how your data is being handled. The most current version of this Privacy Policy will always be available at this URL. If you have any questions about this policy or our data practices, reach out to us at [email protected].
Quick answers to what Filipino players ask most about data and privacy on the platform.
No. juan 365 apk does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We only share data with trusted service providers who help us operate the platform — such as payment processors and identity verification partners — and only to the extent strictly necessary for them to perform their function. All such partners are bound by data protection agreements. For full details, see Section 3 of this Privacy Policy.
You can request a copy of the personal data we hold about you by contacting our support team at [email protected]. Please include your registered account details and specify that you are making a data access request. We will verify your identity before processing the request and aim to respond within 30 days. The data will be provided in a clear, readable format. If you have further questions about the process, the FAQ page has additional guidance.
When you close your account, we begin removing your personal data from our active systems within a reasonable timeframe. However, certain data — such as transaction records and identity verification documents — may be retained for the minimum period required by Philippine financial and gaming regulations. Data held for fraud prevention or dispute resolution purposes may also be kept for a limited additional period. Once those retention obligations are met, your data is securely deleted or anonymised. Contact [email protected] if you want more detail on what is retained and for how long.
Yes. All payment data is handled using industry-standard encryption and is stored on secured, access-controlled servers. We do not store full payment credentials beyond what is necessary to process transactions and comply with regulatory requirements. Data transmitted between your device and our platform is protected by TLS encryption at all times. Our payment processing partners are also required to maintain equivalent security standards. If you ever notice suspicious activity on your account, contact [email protected] immediately.
Have questions about how your information is handled? Check our FAQ for quick answers, or get in touch with the support team directly. Ready to get started? Create your free account and enjoy sports betting and live casino entertainment built for players in the Philippines.